a contemporary jewelry collection

FAQ

 

MATERIALS

 

What is 14/20 Gold-filled metal?

  • In 14/20 gold-filled, 1/20th (or 5%) of the total weight of the metal is 14-karat gold. Fourteen karat gold covers a brass surface, making it tarnish-resistant. The value of gold-filled is greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film. 

 

What is 18k Gold, and/or Fine Silver Leaf?

  • Gold leaf is gold that has been hammered into thin sheets. Fine silver leaf is fine silver that has been hammered into thin sheets. 

 

How is the resin made?

  • Shannon mixes all her resin by hand.  While some people choose to create a mixture free of small bubbles, Shannon considers these inclusions as an interesting and attractive element of the resin pieces she creates.  The imperfections are celebrated and color will evolve over time.  

 

SHIPPING

 

  • $7.00 USPS Priority: arrives in 2-5 business days, delivery includes tracking.

 

  • $12.00 FedEx Express Saver: arrives in 3-5 business days, delivery includes tracking.

 

  • $17.00 FedEx Express Saver Signed Delivery: arrives within 3-5 business days, delivery includes tracking and signed delivery.

 

  • $45 FedEx Overnight: arrives in 1 business day, delivery includes tracking and signed delivery.

 

  • $35.00 USPS Priority International: delivery in 6-10 business days to most major markets, and depending on customs delays.  Customs charges will be paid for by the purchaser. Delivery includes tracking.  International orders, at present, do not qualify for returns.


RETURN POLICY

Returning an item is easy. Try your purchases on in the comfort of your own home, and if you need to send them back, you have 30 from the date you received your order to submit and ship your return.

Please make sure your items are returned new, unused and with all Shannon Carney Lab labels and tags attached, in the original packaging. Returns that do not meet our policy will not be accepted and will be sent back to you. Items must be shipped with a courier that provides tracking. Shannon Carney Lab is not liable for items lost in the mail.

To proceed please contact our customer care team by emailing returns@shannoncarneylab.com. You will receive a return authorization, and further instructions.

International orders, at present, do not qualify for returns.

30 day warranty for all purchases.